Last updated: January 2026
Return window
You may request a return within 14 days of receiving your order for most items.
Conditions
- Item must be unused, in original packaging, with tags attached
- Proof of purchase (order number) required
- Some items are non-returnable: intimate goods, perishables, digital downloads, custom-made items, opened software
How to start a return
- Go to your Dashboard → Shop orders
- Open the order and click Request return
- Our team or the seller will reply within 48 hours with a return address
Return shipping cost
- Defective / wrong item: we (or the seller) pay return shipping
- Change of mind: you pay return shipping
Refund timeline
- Refund is issued within 5 business days after we receive and inspect the returned item
- The refund appears in your original payment method within 5–10 business days depending on your bank
Damaged in transit
Photograph the damage within 48 hours of delivery and open a support ticket. We will send a replacement or full refund.
Agency services
Custom agency work is refundable within 7 days of the project start if no deliverables have been produced. After work has started, refunds are pro-rated.